Effects of quality management according to ISO 9000

a Swedish study of the transit to ISO 9000:2000

Erik Lundmark*, Alf Westelius

*Corresponding author for this work

Research output: Contribution to journalArticle

18 Citations (Scopus)

Abstract

The aim of the study is to investigate the effects of quality management in accordance with the ISO 9000 as viewed by both quality managers and other managers. We also consider the way companies carried out the re-certification process to ISO 9001:2000 and what consequences different approaches brought. The study is based on Swedish SMEs with an ISO 9000:1994 who had re-certified according to the ISO 9001:2000 standard. The strongest, most obvious and most valued effects of the ISO 9000 standard are clearer and more apparent working procedures and responsibilities. The most apparent problem is bureaucracy, which according to some managers can lead to reduced flexibility. The effects of the certification vary depending on how the certification project is conducted and how consultants are used.

Original languageEnglish
Pages (from-to)1021-1042
Number of pages22
JournalTotal Quality Management and Business Excellence
Volume17
Issue number8
DOIs
Publication statusPublished - 1 Oct 2006
Externally publishedYes

Keywords

  • Consultant
  • Documentation
  • Effects
  • ISO 9000
  • ISO 9000:2000
  • Process
  • Quality management
  • Sweden

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