Efficiency, customer service and financial performance among Australian financial institutions

Elizabeth Duncan; Greg Elliott

Efficiency, customer service and financial performance among Australian financial institutions

Elizabeth Duncan, Greg Elliott

Macquarie Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

Original language	English
Title of host publication	Proceedings of the International Services Marketing Conference 2002
Editors	Janet McColl-Kennedy, Sharyn Rundle-Thiele
Place of Publication	Brisbane
Publisher	UQ Business School, The University of Queensland
Pages	29-45
Number of pages	17
ISBN (Print)	1864996404
Publication status	Published - 2002
Event	the International Services Marketing Conference 2002 - Brisbane Duration: 3 Jul 2002 → 5 Jul 2002

Conference

Conference	the International Services Marketing Conference 2002
City	Brisbane
Period	3/07/02 → 5/07/02

Cite this

@inproceedings{6dacf9b2b55b43fcafc05dbcc568d0f6,

title = "Efficiency, customer service and financial performance among Australian financial institutions",

author = "Elizabeth Duncan and Greg Elliott",

year = "2002",

language = "English",

isbn = "1864996404",

pages = "29--45",

editor = "Janet McColl-Kennedy and Sharyn Rundle-Thiele",

booktitle = "Proceedings of the International Services Marketing Conference 2002",

publisher = "UQ Business School, The University of Queensland",

address = "Australia",

note = "the International Services Marketing Conference 2002 ; Conference date: 03-07-2002 Through 05-07-2002",

}

Duncan, E & Elliott, G 2002, Efficiency, customer service and financial performance among Australian financial institutions. in J McColl-Kennedy & S Rundle-Thiele (eds), Proceedings of the International Services Marketing Conference 2002. UQ Business School, The University of Queensland, Brisbane, pp. 29-45, the International Services Marketing Conference 2002, Brisbane, 3/07/02.

Efficiency, customer service and financial performance among Australian financial institutions. / Duncan, Elizabeth; Elliott, Greg.
Proceedings of the International Services Marketing Conference 2002. ed. / Janet McColl-Kennedy; Sharyn Rundle-Thiele. Brisbane: UQ Business School, The University of Queensland, 2002. p. 29-45.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - Efficiency, customer service and financial performance among Australian financial institutions

AU - Duncan, Elizabeth

AU - Elliott, Greg

PY - 2002

Y1 - 2002

M3 - Conference proceeding contribution

SN - 1864996404

SP - 29

EP - 45

BT - Proceedings of the International Services Marketing Conference 2002

A2 - McColl-Kennedy, Janet

A2 - Rundle-Thiele, Sharyn

PB - UQ Business School, The University of Queensland

CY - Brisbane

T2 - the International Services Marketing Conference 2002

Y2 - 3 July 2002 through 5 July 2002

ER -