Einfluss von IT-service-management-frameworks auf die IT-organisation: eine empirische studie zu vorteilen, herausforderungen und prozessen

Translated title of the contribution: Impact of IT service management frameworks on the IT organization: an empirical study on benefits, challenges, and processes

Mauricio Marrone*, Lutz M. Kolbe

*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

62 Citations (Scopus)

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Engineering & Materials Science