@inproceedings{2eb18c1b1a3b4f5cb34ff728398466db,
title = "Emotional Intelligence as a Dyadic Antecedent in Service Provider-Customer Interaction",
author = "Mok, {W H} and Y Tsarenko and Gabbott, {Thomas Mark}",
year = "2006",
language = "English",
isbn = "9780958156127",
pages = "16--16",
editor = "{Charmine E. J. Hartel}",
booktitle = "Asia Pacific Symposium on Emotions and Worklife",
publisher = "Monash University Publishing",
address = "Australia",
note = "Asia Pacific Symposium on Emotions and Worklife ; Conference date: 24-11-2006 Through 24-11-2006",
}