Emotional labor strategy and job satisfaction: a Chinese perspective

Xuan Jiang, Zhou Jiang, Dong Soo Park

Research output: Contribution to journalArticlepeer-review

9 Citations (Scopus)


We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.
Original languageEnglish
Pages (from-to)933-938
Number of pages6
JournalSocial Behavior and Personality
Issue number6
Publication statusPublished - 2013


  • emotional labor strategy
  • surface acting
  • deep acting
  • job satisfaction
  • job characteristics


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