Emotional labor strategy and job satisfaction: a Chinese perspective

Xuan Jiang; Zhou Jiang; Dong Soo Park

doi:10.2224/sbp.2013.41.6.933

Emotional labor strategy and job satisfaction: a Chinese perspective

Xuan Jiang, Zhou Jiang, Dong Soo Park

Department of Management

Research output: Contribution to journal › Article › peer-review

9 Citations (Scopus)

Abstract

We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

Original language	English
Pages (from-to)	933-938
Number of pages	6
Journal	Social Behavior and Personality
Volume	41
Issue number	6
DOIs	https://doi.org/10.2224/sbp.2013.41.6.933
Publication status	Published - 2013

Keywords

emotional labor strategy
surface acting
deep acting
job satisfaction
job characteristics

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10.2224/sbp.2013.41.6.933

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abstract = "We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.",

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AU - Park, Dong Soo

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AB - We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

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KW - surface acting

KW - deep acting

KW - job satisfaction

KW - job characteristics

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DO - 10.2224/sbp.2013.41.6.933

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SP - 933

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JO - Social Behavior and Personality

JF - Social Behavior and Personality

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Emotional labor strategy and job satisfaction: a Chinese perspective

Abstract

Keywords

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