Enacting formal controls in information system development: process guidance and goal importance

George A. Shinkle, Miles M. Yang, Feifei Yang*, John J. Elshaw, Deidra J. Schleicher

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

This paper examines the enactment of formal controls in information system development (ISD). Specifically, we investigate process guidance and goal importance as enactments of behavior control and outcome control, respectively. We hypothesize the direct and interaction performance relationships of these control enactments, arguing process guidance exhibits a curvilinear (inverted U-shape) and goal importance exhibits a positive linear relationship with performance. Our finding of a U-shaped interaction relationship indicates that when goal importance is high, higher performance is achieved by either low or high process guidance. Our work bolsters the growing idea that control enactment is a salient consideration in ISD.
Original languageEnglish
Article number103430
Pages (from-to)1-10
Number of pages10
JournalInformation and Management
Volume58
Issue number2
Early online date10 Jan 2021
DOIs
Publication statusPublished - 1 Mar 2021

Keywords

  • Control enactment
  • Control theory
  • Information system development
  • Questionnaire surveys

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