TY - JOUR
T1 - Engaging with clients and personalising services at UTS Library
T2 - measuring the value for libraries and their clients
AU - Tiffen, Belinda
AU - England, Ashley
PY - 2011
Y1 - 2011
N2 - Libraries have found themselves overtaken by commercial entities providing open, unmediated information services, causing debate about the future of libraries. It has been argued that in order to stay relevant, libraries must undertake a fundamental shift towards a new focus on engaging with clients. At University of Technology, Sydney (UTS) Library we have commenced a number of activities aimed at engaging our clients, but currently only have anecdotal evidence of their effectiveness. This is a conceptual paper which seeks to define engagement and consider how practitioner researchers can provide research-based evidence of the effectiveness of engaging with clients and taking a user-centric approach to service design.
AB - Libraries have found themselves overtaken by commercial entities providing open, unmediated information services, causing debate about the future of libraries. It has been argued that in order to stay relevant, libraries must undertake a fundamental shift towards a new focus on engaging with clients. At University of Technology, Sydney (UTS) Library we have commenced a number of activities aimed at engaging our clients, but currently only have anecdotal evidence of their effectiveness. This is a conceptual paper which seeks to define engagement and consider how practitioner researchers can provide research-based evidence of the effectiveness of engaging with clients and taking a user-centric approach to service design.
UR - http://www.scopus.com/inward/record.url?scp=84255193489&partnerID=8YFLogxK
U2 - 10.1080/00049670.2011.10722620
DO - 10.1080/00049670.2011.10722620
M3 - Article
AN - SCOPUS:84255193489
SN - 0004-9670
VL - 60
SP - 237
EP - 247
JO - Australian Library Journal
JF - Australian Library Journal
IS - 3
ER -