Epilogue: making change happen

In this chapter, the author recommends that managers document their progress through each of the five steps. The first step involves noticing this is about getting some sense of the situation in managers' workplace and how they respond to high-stakes or other stressful workplace situations. There are two central approaches that managers might take to achieve this, ideally do them both: self-assessment and asking staff for feedback. Second step involves deciding on what to change. Third step involves deciding on how to change and when. Fourth step involves identifying barriers to change. Fifth step involves evaluating success. If managers are able to do a few of the above practices for evaluating their progress this is preferable. In order to illustrate the above five steps, the author have included the following illustration of this process. The chapter also presents some closing thoughts on the key concepts discussed in the preceding chapters of the book.