ERPs as 'technologies-in-practice': social construction, materiality and the role of organisational factors

Kristine Dery; Richard Hall; Nick Wailes

doi:10.1111/j.1468-005X.2006.00177.x

ERPs as 'technologies-in-practice': social construction, materiality and the role of organisational factors

Kristine Dery, Richard Hall, Nick Wailes

Research output: Contribution to journal › Article › peer-review

46 Citations (Scopus)

Abstract

Enterprise Resource Planning systems (ERPs) often fail to deliver the organisational benefits anticipated. This paper uses Orlikowski's ‘technology-in-practice’ framework to analyse the impact of an ERP on branch managers in a large bank. While this framework provides important insights into the impact of ERPs, the case also highlights the significance of organisational factors in shaping how users enact technology at work.

Original language	English
Pages (from-to)	229-241
Number of pages	13
Journal	New Technology, Work and Employment
Volume	21
Issue number	3
DOIs	https://doi.org/10.1111/j.1468-005X.2006.00177.x
Publication status	Published - 2006
Externally published	Yes

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10.1111/j.1468-005X.2006.00177.x

Cite this

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AB - Enterprise Resource Planning systems (ERPs) often fail to deliver the organisational benefits anticipated. This paper uses Orlikowski's ‘technology-in-practice’ framework to analyse the impact of an ERP on branch managers in a large bank. While this framework provides important insights into the impact of ERPs, the case also highlights the significance of organisational factors in shaping how users enact technology at work.

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ERPs as 'technologies-in-practice': social construction, materiality and the role of organisational factors

Abstract

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