Evaluating and implementing of knowledge management in the mobile telephone switching office

S. Z. Erfani, S. M H Mojtahedi, S. M. Mousavi

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

Abstract

This research seeks to explore the current Knowledge Management cycle practice in the Mobile Telephone Switching Office including knowledge creation, knowledge organization, knowledge sharing and knowledge leverage. The Mobile Telephone Switching Office is located in the Sistan and Baluchistan province in the southeast of Iran. We have presented the proposed model by using the knowledge management concept and taking advantage from the concept of EFQM excellence model and Deming cycle, by the purpose of continuous improvement. This paper suggests proper KM implementation is a managerial approach that can turn an organization to an agile one. In order to verify and validate the performed research the planned model has been accomplished in the Mobile Telephone Switching Office, positive and acceptable results were obtained and organizations total factor productivity increase was achieved which was appreciated by the organization.

Original languageEnglish
Title of host publication5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010
Pages904-909
Number of pages6
DOIs
Publication statusPublished - 2010
Event5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010 - Singapore, Singapore
Duration: 2 Jun 20105 Jun 2010

Other

Other5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010
CountrySingapore
CitySingapore
Period2/06/105/06/10

Keywords

  • Agile organization
  • Continues improvement
  • Knowledge creation
  • Knowledge leverage
  • Knowledge Management
  • Knowledge organizing
  • Knowledge sharing

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