Evaluating and implementing of knowledge management in the mobile telephone switching office

This research seeks to explore the current Knowledge Management cycle practice in the Mobile Telephone Switching Office including knowledge creation, knowledge organization, knowledge sharing and knowledge leverage. The Mobile Telephone Switching Office is located in the Sistan and Baluchistan province in the southeast of Iran. We have presented the proposed model by using the knowledge management concept and taking advantage from the concept of EFQM excellence model and Deming cycle, by the purpose of continuous improvement. This paper suggests proper KM implementation is a managerial approach that can turn an organization to an agile one. In order to verify and validate the performed research the planned model has been accomplished in the Mobile Telephone Switching Office, positive and acceptable results were obtained and organizations total factor productivity increase was achieved which was appreciated by the organization.