Evaluating interfaces for government metasearch

Paul Thomas*, Katherine Noack, Cecile Paris

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

6 Citations (Scopus)

Abstract

Metasearch tools, which combine search results from any number of independent search engines, could be useful in a range of tasks and especially for integrating information from separate government agencies. However, it is not immediately clear what user interfaces might be appropriate for presenting results from more than one source. We evaluated four interface designs with real tasks from Centrelink, Australia's social services agency, and with a working metasearch tool. Test users recorded similar overall effectiveness across these interfaces, but did not like the most familiar options, a single ranked list or a link to broaden search scope. Interfaces which supported identifying, understanding, and selecting between sources were strongly preferred.

Original languageEnglish
Title of host publicationIIiX 2010 - Proceedings of the 2010 Information Interaction in Context Symposium
Pages65-74
Number of pages10
DOIs
Publication statusPublished - 2010
Event3rd Information Interaction in Context Symposium, IIiX'10 - New Brunswick, NJ, United States
Duration: 18 Aug 201021 Aug 2010

Other

Other3rd Information Interaction in Context Symposium, IIiX'10
CountryUnited States
CityNew Brunswick, NJ
Period18/08/1021/08/10

Keywords

  • Case study
  • User interface evaluation

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