TY - GEN
T1 - Evaluation of the FastFIX Prototype 5Cs CARD System
AU - Vazey, Megan
AU - Richards, Debbie
PY - 2006
Y1 - 2006
N2 - The 5Cs architecture offers a hybrid Case And Rule-Driven (CARD) system that supports the Collaborative generation and refinement of a relational structure of Cases, ConditionNodes, Classifications, and Conclusions (hence 5Cs). It stretches the Multiple Classification Ripple Down Rules (MCRDR) algorithm and data structure to encompass collaborative classification, classification merging, and classification re-use. As well, it offers a very lightweight collaborative indexing tool that can act as an information broker to knowledge resources across an organisation’s Intranet or across the broader Internet, and it supports the coexistence of multiple truths in the knowledge base. This paper reports the results of the software trial of the FastFIX prototype - an early implementation of the 5Cs model, in a 24×7 high-volume ICT support centre.
AB - The 5Cs architecture offers a hybrid Case And Rule-Driven (CARD) system that supports the Collaborative generation and refinement of a relational structure of Cases, ConditionNodes, Classifications, and Conclusions (hence 5Cs). It stretches the Multiple Classification Ripple Down Rules (MCRDR) algorithm and data structure to encompass collaborative classification, classification merging, and classification re-use. As well, it offers a very lightweight collaborative indexing tool that can act as an information broker to knowledge resources across an organisation’s Intranet or across the broader Internet, and it supports the coexistence of multiple truths in the knowledge base. This paper reports the results of the software trial of the FastFIX prototype - an early implementation of the 5Cs model, in a 24×7 high-volume ICT support centre.
KW - single classification ripple down rules
KW - multiple classification ripple down rules
KW - knowledge acquisition
KW - top-down rule-driven
KW - bottom-up case-driven
KW - artificial intelligence
UR - http://www.scopus.com/inward/record.url?scp=84871964164&partnerID=8YFLogxK
U2 - 10.1007/11961239_10
DO - 10.1007/11961239_10
M3 - Conference proceeding contribution
SN - 9783540689553
T3 - Lecture Notes in Computer Science
SP - 108
EP - 119
BT - Advances in knowledge acquisition and management
PB - Springer, Springer Nature
CY - Berlin, Germany
T2 - Pacific Rim Knowledge AcquisitionWorkshop, PKAW 2006
Y2 - 7 August 2006 through 8 August 2006
ER -