Expensive Mistakes: Operational Risk in Life Insurance

Shauna Ferris

doi:10.1111/j.1540-6296.2012.01221.x

Expensive Mistakes: Operational Risk in Life Insurance

Shauna Ferris^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

Although insurers have developed sophisticated techniques for measuring and managing mortality risks, asset-liability mismatch, and interest rate risks, they may underestimate the potential cost of operational risks. This is a case study of an Australian life insurer, which made a series of very expensive mistakes.

Original language	English
Pages (from-to)	263-288
Number of pages	26
Journal	Risk Management and Insurance Review
Volume	15
Issue number	2
DOIs	https://doi.org/10.1111/j.1540-6296.2012.01221.x
Publication status	Published - Sep 2012

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Expensive Mistakes: Operational Risk in Life Insurance

Abstract

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