Expensive Mistakes: Operational Risk in Life Insurance

Shauna Ferris*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Although insurers have developed sophisticated techniques for measuring and managing mortality risks, asset-liability mismatch, and interest rate risks, they may underestimate the potential cost of operational risks. This is a case study of an Australian life insurer, which made a series of very expensive mistakes.

Original languageEnglish
Pages (from-to)263-288
Number of pages26
JournalRisk Management and Insurance Review
Issue number2
Publication statusPublished - Sept 2012


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