Exploring the experiences of those who shelter in place during severe flooding

This report examines the experiences of residents and business owners in the Northern Rivers region of NSW during flooding on March 30 and 31, 2017. It draws on a survey of residents and business owners conducted in July 2017, and a series of semi-structured interviews conducted with residents and business owners between April and July 2017. Using these methods, perspectives on awareness, information and warnings, and preparedness are explored, alongside people’s experiences of staying with their home or business during this flood. The findings suggest that an approach that is more responsive to local cultures and contexts is needed for managing the residual flood risk in already existing towns and developments in floodplains, particularly where there is an established culture of sheltering during floods. Information that enables residents and businesses to effectively plan and prepare for the realities of sheltering, or to recognise that early evacuation is a better strategy and to take steps to ensure that evacuation is possible, is needed.