Factors related to social media adoption and use for emergency services operations

The case of the NSW SES

Fosso Wamba Samuel, Andrew Edwards

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

6 Citations (Scopus)

Abstract

This paper aims to provide some insights of a longitudinal case study of the adoption and use of social media technologies by the New South Wales (NSW) state emergency service (SES), with a focus on social media adoption factors. The study identifies a set of internal and external factors explaining the adoption and use of social media by the NSW SES including: the social media bandwagon effect, the effectiveness of social media use during the January 2011 Queensland floods, the NSW state strategic planning on emergency services, the opportunity offered by the upgrade of the NSW SES web site, and a strong internal management leadership toward the use of social media to support emergency operations. Finally, implications for research and practice are discussed.

Original languageEnglish
Title of host publicationAMCIS 2014 proceedings
Subtitle of host publication20th Americas Conference on Information Systems
Place of PublicationSavannah, GA
PublisherAssociation for Information Systems
Number of pages12
ISBN (Print)9780692253205
Publication statusPublished - 2014
Externally publishedYes
Event20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, GA, United States
Duration: 7 Aug 20149 Aug 2014

Conference

Conference20th Americas Conference on Information Systems, AMCIS 2014
CountryUnited States
CitySavannah, GA
Period7/08/149/08/14

Keywords

  • Adoption and use
  • Adoption factors
  • Case studies
  • Emergency services
  • Social media

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  • Cite this

    Samuel, F. W., & Edwards, A. (2014). Factors related to social media adoption and use for emergency services operations: The case of the NSW SES. In AMCIS 2014 proceedings: 20th Americas Conference on Information Systems [17] Savannah, GA: Association for Information Systems.