Abstract
This paper aims to provide some insights of a longitudinal case study of the adoption and use of social media technologies by the New South Wales (NSW) state emergency service (SES), with a focus on social media adoption factors. The study identifies a set of internal and external factors explaining the adoption and use of social media by the NSW SES including: the social media bandwagon effect, the effectiveness of social media use during the January 2011 Queensland floods, the NSW state strategic planning on emergency services, the opportunity offered by the upgrade of the NSW SES web site, and a strong internal management leadership toward the use of social media to support emergency operations. Finally, implications for research and practice are discussed.
| Original language | English |
|---|---|
| Title of host publication | AMCIS 2014 proceedings |
| Subtitle of host publication | 20th Americas Conference on Information Systems |
| Place of Publication | Savannah, GA |
| Publisher | Association for Information Systems |
| Number of pages | 12 |
| ISBN (Print) | 9780692253205 |
| Publication status | Published - 2014 |
| Externally published | Yes |
| Event | 20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, GA, United States Duration: 7 Aug 2014 → 9 Aug 2014 |
Conference
| Conference | 20th Americas Conference on Information Systems, AMCIS 2014 |
|---|---|
| Country/Territory | United States |
| City | Savannah, GA |
| Period | 7/08/14 → 9/08/14 |
Keywords
- Adoption and use
- Adoption factors
- Case studies
- Emergency services
- Social media