Finding and validating expertise

Meredith Taylor*, Debbie Richards

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

1 Citation (Scopus)

Abstract

Being able to make timely contact with an expert who is willing and able to answer the problem at hand is important. However finding such an expert using the systems found in many organisations can be difficult because experts are too busy to ensure information is complete and up to date. We have designed, implemented and evaluated a prototype Expert Recommender Systems based on an investigation of the requirements for such a system in two knowledge intensive organizations together with review of the literature and comparison with existing systems. We designed a triangulated approach which combines automated expert profile creation and maintenance, validation by the expert, and feedback on the expert and the system by the searching party. In this paper we present results from a usability study we conducted of the prototype system with a particular focus on the searching algorithm we designed.

Original languageEnglish
Title of host publication19th European Conference on Information Systems, ECIS 2011
Place of PublicationUSA
PublisherAssociation for Information Systems
Pages1-12
Number of pages12
Publication statusPublished - 2011
Event19th European Conference on Information Systems - ICT and Sustainable Service Development, ECIS 2011 - Helsinki, Finland
Duration: 9 Jun 201111 Jun 2011

Other

Other19th European Conference on Information Systems - ICT and Sustainable Service Development, ECIS 2011
CountryFinland
CityHelsinki
Period9/06/1111/06/11

Fingerprint

Dive into the research topics of 'Finding and validating expertise'. Together they form a unique fingerprint.

Cite this