Forgiveness: An Emerging Concept in Customer Relationship Management

Y Tsarenko; Thomas Mark Gabbott

Forgiveness: An Emerging Concept in Customer Relationship Management

Y Tsarenko, Thomas Mark Gabbott

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

Original language	English
Title of host publication	Challenging the Frontiers in Global Business and Technology
Subtitle of host publication	Implementation of Changes in Values, Strategy and Policy
Place of Publication	New York
Publisher	Global Business and Technology Association
ISBN (Print)	0965717151
Publication status	Published - 2003
Externally published	Yes
Event	Challenging Frontiers in Global Business and Technology - Budapest, Hungary Duration: 8 Jul 2003 → 12 Jul 2003

Conference

Conference	Challenging Frontiers in Global Business and Technology
City	Budapest, Hungary
Period	8/07/03 → 12/07/03

Cite this

@inproceedings{b535af2592404155aef16ec041970976,

title = "Forgiveness: An Emerging Concept in Customer Relationship Management",

author = "Y Tsarenko and Gabbott, {Thomas Mark}",

year = "2003",

language = "English",

isbn = "0965717151",

booktitle = "Challenging the Frontiers in Global Business and Technology",

publisher = "Global Business and Technology Association",

note = "Challenging Frontiers in Global Business and Technology ; Conference date: 08-07-2003 Through 12-07-2003",

}

Forgiveness: An Emerging Concept in Customer Relationship Management. / Tsarenko, Y; Gabbott, Thomas Mark.
Challenging the Frontiers in Global Business and Technology: Implementation of Changes in Values, Strategy and Policy. New York: Global Business and Technology Association, 2003.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - Forgiveness

T2 - Challenging Frontiers in Global Business and Technology

AU - Tsarenko, Y

AU - Gabbott, Thomas Mark

PY - 2003

Y1 - 2003

M3 - Conference proceeding contribution

SN - 0965717151

BT - Challenging the Frontiers in Global Business and Technology

PB - Global Business and Technology Association

CY - New York

Y2 - 8 July 2003 through 12 July 2003

ER -