Abstract
Nowadays, companies have invested considerable resources in the implementation of Enterprise Resource Planning (ERP) systems. As a comprehensive software solution, ERP seeks to integrate all departments and functions of a company into a single computer system that can satisfy all departments' information needs. Many companies have wasted millions of dollars as a consequence of failed ERP implementation and adoption. Some of these failures come back to the selection of an ineffective ERP system. This article seeks to propose a method for selecting appropriate ERP systems, to enable firms' decision-makers to achieve an overall consensus by using a decision support process. In addition, since estimating distinct and precise data in the field of Information Systems is hard, a Fuzzy-Data Envelopment Analysis model is used to evaluate the value of each ERP software solution using subjective judgments made by a group of high prestigious IT experts in the petrochemical industry.
| Original language | English |
|---|---|
| Pages (from-to) | 157-170 |
| Number of pages | 14 |
| Journal | International Journal of Information Systems and Change Management |
| Volume | 3 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2008 |
| Externally published | Yes |
Keywords
- fuzzy DEA
- data envelopment analysis
- enterprise resource planning
- ERP system selection
- information systems
- multi-criteria decision making
- MCDM
- petrochemical industry
- fuzzy logic