Abstract
Since the 1990s the New Zealand Police have introduced three extensive change management programs to improve the efficiency and effectiveness of their core services; Policing 2000, Policing Excellence and Prevention First. Each program has been fundamentally different, with the more modern programs influencing the way that New Zealand Police deliver services. Policing 2000 evolved from implementation of the first strategic plan, while Policing Excellence and Prevention First were introduced in response to the 2007 fiscal crisis. The programs are compared to identify the differences, and whether these later programs can increase service delivery efficiency and effectiveness.
Original language | English |
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Pages (from-to) | 529-548 |
Number of pages | 20 |
Journal | Public Organization Review |
Volume | 16 |
Issue number | 4 |
DOIs | |
Publication status | Published - 1 Dec 2016 |
Externally published | Yes |
Keywords
- Change management
- Police strategy
- Service delivery