Global outsourcing of service operations: challenges and implications for innovation

Norma J. Harrison, Hervé Mathe

Research output: Contribution to journalConference paperpeer-review


Finns have to keep innovating in all aspects of their operations in order to transform outdated business processes. The impact of service offshoring on innovative capabilities needs to be considered. This paper outlines the objective of an empirical research project which seeks to contribute to the understanding of the relationships between outsourcing operations overseas, stimulating innovation in service organizations, and the building of long-standing competitive advantage in service companies.
Original languageEnglish
Number of pages3
JournalProceedings of the 36th Annual Meeting of the Western Decision Sciences Institute
Publication statusPublished - 2007
EventWestern Decision Sciences Institute Annual Meeting (36th : 2007) - Englewood, Colorado
Duration: 13 Apr 200715 Apr 2007


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