Government promotion of e-commerce in SMEs: the Australian government's ITOL program

G. Michael McGrath, Elizabeth More

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


As in many other countries, the take-up rate of e-commerce in Australian SMEs has been poor. The Australian Government has attempted to address this (in part) through its "Information Technology On-Line" (ITOL) program - a program that aims to accelerate the adoption of e-commerce through the provision of seed funding to on-line projects proposed by industrybased consortia. Some 81 projects have been funded so far and, in this paper, we review progress to date While there have been some outstandingly successful projects, others have floundered. Provision of adequate project resources, together with effective change and relationship management, were identified as key critical success factors.
Original languageEnglish
Title of host publicationE-business, e-government & small and medium-sized enterprises
Subtitle of host publicationopportunities and challenges
EditorsBrian J. Corbitt, Nabeel A. Y Al-Qirim
Place of PublicationHershey, PA ; Melbourne
PublisherIdea Group
ISBN (Print)1591402026
Publication statusPublished - 2004


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