Grounds for Discrimination: Establishing Criteria for Evaluating Health Services

Mark Gabbott, Gillian Hogg

Research output: Contribution to journalArticlepeer-review

11 Citations (Scopus)


The creation of a competitive market for primary healthcare within the NHS has implications for both patients and General Practitioners. The purpose of this article is to investigate the criteria that patients will use to discriminate between alternative healthcare offerings. In order to do this the research examines the way in which patients evaluate their present healthcare provision as a basis for understanding future expectations. The results demonstrate six strategies for healthcare evaluation and three distinct groups of patients likely to adopt particular strategies.

Original languageEnglish
Pages (from-to)90-101
Number of pages12
JournalThe Service Industries Journal
Issue number1
Publication statusPublished - 1 Jan 1995


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