Hospital information systems (HIS) acceptance and satisfaction: a case study of a Tertiary Care Hospital

Mohamed Khalifa*, Osama Alswailem

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

39 Citations (Scopus)
18 Downloads (Pure)


OBJECTIVES: The main objective of this study is to evaluate hospital information systems (HIS) acceptance and satisfaction, through exploring the influential factors that might increase or decrease acceptance and satisfaction levels among different healthcare professionals, in order to provide solutions for successful HIS implementation. METHODS: The study used objective quantitative survey methods to collect data directly from different types of HIS users. The questionnaire included five sections; a demographic user information section, a general HIS assessment section, a section about accessibility and availability of computers, a section about HIS and patient care and a section about satisfaction with HIS. RESULTS: The availability of computers in the hospital was one of the most influential factors, with a special emphasis on the availability of laptop computers and computers on wheels to facilitate direct and immediate data entry and information retrieval processes when healthcare professionals are at the point of care. Users believed that HIS might frequently slow down the process of care delivery and increase the time spent by patients inside the hospital especially during slow performance and responsiveness phases. RECOMMENDATIONS: Three main areas showed improvement potential; system performance, organizational support and users' feedback. Improving the performance of the HIS is very crucial for its success, in addition to increasing the availability of computers at the point of care. User friendliness and new innovative methods for data entry, such as automated voice recognition, can improve the workload and enhance information quality. Organizational support is very crucial, through providing training, dedicated and protected time during working hours for users to learn and practice on HIS. Better and more reliable channels of communication and feedback are needed to consider users' complaints, suggestions and contribution.

Original languageEnglish
Pages (from-to)198-204
Number of pages7
JournalProcedia Computer Science
Publication statusPublished - 2015
Externally publishedYes

Bibliographical note

Copyright the Author(s) 2015. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.


  • Acceptance
  • Hospital information systems
  • Responsiveness
  • Satisfaction
  • Usability


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