How do people perceive collaborative conversational agents?

Research output: Chapter in Book/Report/Conference proceedingConference abstract

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Abstract

As society embraces technology to support collaboration anywhere and at anytime, there is a growing opportunity for artificial agents to support such collaboration. However, little seems known about how such agents impact the behavioural performance of human teams. To answer this, we devised a Wizard of Oz study where teams of 3 participants located and corralled targets into a containment area in a virtual desert environment. The Wizard played the role of an artificial intelligent operator who had a map view showing the location of participants, targets and the containment area, and could verbally communicate this information. The Wizard operated under two conditions: they could solely use the map view to decide what responses to utter (non-responsive interaction) or could also listen to participant queries (responsive interaction). The results revealed that participant performance was unaffected by responsive interaction condition, despite having a significantly more favourable perception of a responsive agent.
Original languageEnglish
Title of host publicationProceedings of the 45th Annual Conference of the Cognitive Science Society
EditorsM. Goldwater, F. K. Anggoro, B. K. Hayes, D. C. Ong
Place of PublicationSeattle, WA
PublisherCognitive Science Society
Pages3779
Number of pages1
Publication statusPublished - 2023
EventAnnual Conference of the Cognitive Science Society (45th : 2023) - Sydney, Australia
Duration: 26 Jul 202329 Jul 2023

Publication series

NameAnnual Conference of the Cognitive Science Society
Volume45
ISSN (Electronic)1069-7977

Conference

ConferenceAnnual Conference of the Cognitive Science Society (45th : 2023)
Country/TerritoryAustralia
CitySydney
Period26/07/2329/07/23

Bibliographical note

Copyright the Author(s) 2023. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

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