Self-efficacy is an important psychological construct that is defined as one’s belief in their competence to undertake specific tasks. Due to its malleable and triadic reciprocal nature, self-efficacy is both an individual characteristic and process. Given its potential to guide individual motivation and performance and influence organizational outcomes, it is an important area of study. In this controlled field experiment, a structured intervention was designed and implemented to improve employee self-efficacy and assess the impact on performance and engagement. Pre-intervention (n=104) & post-intervention (n=53) surveys were undertaken, five quarters of employee performance data were analyzed and mystery shopping comparisons collected for pilot, control and comparator groups.
|Number of pages
|Proceedings of the 38th Annual Meeting of the Western Decision Sciences Institute
|Published - 2009
|Western Decision Sciences Institute Annual Meeting (38th : 2009) - Hawaii
Duration: 7 Apr 2009 → 11 Apr 2009