Improving employee engagement and performance: a self-efficacy based intervention

Richard Carter

Research output: Contribution to journalConference paperpeer-review


Self-efficacy is an important psychological construct that is defined as one’s belief in their competence to undertake specific tasks. Due to its malleable and triadic reciprocal nature, self-efficacy is both an individual characteristic and process. Given its potential to guide individual motivation and performance and influence organizational outcomes, it is an important area of study. In this controlled field experiment, a structured intervention was designed and implemented to improve employee self-efficacy and assess the impact on performance and engagement. Pre-intervention (n=104) & post-intervention (n=53) surveys were undertaken, five quarters of employee performance data were analyzed and mystery shopping comparisons collected for pilot, control and comparator groups.
Original languageEnglish
Number of pages3
JournalProceedings of the 38th Annual Meeting of the Western Decision Sciences Institute
Publication statusPublished - 2009
EventWestern Decision Sciences Institute Annual Meeting (38th : 2009) - Hawaii
Duration: 7 Apr 200911 Apr 2009


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