TY - GEN
T1 - Improving health care accessibility
T2 - 14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016
AU - Almorsy, Lamia
AU - Khalifa, Mohamed
PY - 2016
Y1 - 2016
N2 - Access time refers to the interval between requesting and actual outpatient appointment. It reflects healthcare accessibility and has a great influence on patient treatment and satisfaction. King Faisal Specialist Hospital and Research Center, Jeddah, Saudi Arabia studied the accessibility to outpatient services in order to develop useful strategies and recommendations for improvement. Utilized, unutilized and no-show appointments were analyzed. It is crucial to manage noshows and short notice appointment cancellations by preparing a waiting list for those patients who can be called in to an appointment on the same day using an open access policy. An overlapping appointment scheduling model can be useful to minimize patient waiting time and doctor idle time in addition to the sensible use of appointment overbooking that can significantly improve productivity.
AB - Access time refers to the interval between requesting and actual outpatient appointment. It reflects healthcare accessibility and has a great influence on patient treatment and satisfaction. King Faisal Specialist Hospital and Research Center, Jeddah, Saudi Arabia studied the accessibility to outpatient services in order to develop useful strategies and recommendations for improvement. Utilized, unutilized and no-show appointments were analyzed. It is crucial to manage noshows and short notice appointment cancellations by preparing a waiting list for those patients who can be called in to an appointment on the same day using an open access policy. An overlapping appointment scheduling model can be useful to minimize patient waiting time and doctor idle time in addition to the sensible use of appointment overbooking that can significantly improve productivity.
KW - Accessibility
KW - Healthcare
KW - Hospitals
KW - Quality Improvement
UR - http://www.scopus.com/inward/record.url?scp=84978704768&partnerID=8YFLogxK
UR - https://ulrichsweb.serialssolutions.com/title/1504574826544/221471
U2 - 10.3233/978-1-61499-664-4-187
DO - 10.3233/978-1-61499-664-4-187
M3 - Conference proceeding contribution
C2 - 27350500
AN - SCOPUS:84978704768
VL - 226
T3 - Studies in Health Technology and Informatics
SP - 187
EP - 189
BT - Unifying the applications and foundations of biomedical and health informatics
A2 - Mantas, John
A2 - Hasman, Arie
A2 - Gallos, Parisis
A2 - Kolokathi, Aikaterini
A2 - Househ, Mowafa S.
PB - IOS Press
CY - Amsterdam ; Berlin ; Washington, DC
Y2 - 1 July 2016 through 3 July 2016
ER -