TY - GEN
T1 - Improving reports turnaround time
T2 - An essential healthcare quality dimension
AU - Khan, Mustafa
AU - Khalid, Parwaiz
AU - Al-Said, Youssef
AU - Cupler, Edward
AU - Almorsy, Lamia
AU - Khalifa, Mohamed
PY - 2016
Y1 - 2016
N2 - Turnaround time is one of the most important healthcare performance indicators. King Faisal Specialist Hospital and Research Center in Jeddah, Saudi Arabia worked on reducing the reports turnaround time of the neurophysiology lab from more than two weeks to only five working days for 90% of cases. The main quality improvement methodology used was the FOCUS PDCA. Using root cause analysis, Pareto analysis and qualitative survey methods, the main factors contributing to the delay of turnaround time and the suggested improvement strategies were identified and implemented, through restructuring transcriptionists daily tasks, rescheduling physicians time and alerting for new reports, engaging consultants, consistent coordination and prioritizing critical reports. After implementation; 92% of reports are verified within 5 days compared to only 6% before implementation. 7% of reports were verified in 5 days to 2 weeks and only 1% of reports needed more than 2 weeks compared to 76% before implementation.
AB - Turnaround time is one of the most important healthcare performance indicators. King Faisal Specialist Hospital and Research Center in Jeddah, Saudi Arabia worked on reducing the reports turnaround time of the neurophysiology lab from more than two weeks to only five working days for 90% of cases. The main quality improvement methodology used was the FOCUS PDCA. Using root cause analysis, Pareto analysis and qualitative survey methods, the main factors contributing to the delay of turnaround time and the suggested improvement strategies were identified and implemented, through restructuring transcriptionists daily tasks, rescheduling physicians time and alerting for new reports, engaging consultants, consistent coordination and prioritizing critical reports. After implementation; 92% of reports are verified within 5 days compared to only 6% before implementation. 7% of reports were verified in 5 days to 2 weeks and only 1% of reports needed more than 2 weeks compared to 76% before implementation.
KW - Healthcare
KW - Hospitals
KW - Quality Improvement
KW - Report Turnaround Time
UR - http://www.scopus.com/inward/record.url?scp=84978731853&partnerID=8YFLogxK
U2 - 10.3233/978-1-61499-664-4-205
DO - 10.3233/978-1-61499-664-4-205
M3 - Conference proceeding contribution
SN - 9781614996637
T3 - Studies in Health Technology and Informatics
SP - 205
EP - 208
BT - Unifying the applications and foundations of biomedical and health informatics
A2 - Mantas, John
A2 - Hasman, Arie
A2 - Gallos, Parisis
A2 - Kolokathi, Aikaterini
A2 - Househ, Mowafa S.
PB - IOS Press
ER -