Improving reports turnaround time

An essential healthcare quality dimension

Mustafa Khan, Parwaiz Khalid, Youssef Al-Said, Edward Cupler, Lamia Almorsy, Mohamed Khalifa*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

1 Citation (Scopus)

Abstract

Turnaround time is one of the most important healthcare performance indicators. King Faisal Specialist Hospital and Research Center in Jeddah, Saudi Arabia worked on reducing the reports turnaround time of the neurophysiology lab from more than two weeks to only five working days for 90% of cases. The main quality improvement methodology used was the FOCUS PDCA. Using root cause analysis, Pareto analysis and qualitative survey methods, the main factors contributing to the delay of turnaround time and the suggested improvement strategies were identified and implemented, through restructuring transcriptionists daily tasks, rescheduling physicians time and alerting for new reports, engaging consultants, consistent coordination and prioritizing critical reports. After implementation; 92% of reports are verified within 5 days compared to only 6% before implementation. 7% of reports were verified in 5 days to 2 weeks and only 1% of reports needed more than 2 weeks compared to 76% before implementation.

Original languageEnglish
Title of host publicationUnifying the applications and foundations of biomedical and health informatics
EditorsJohn Mantas, Arie Hasman, Parisis Gallos, Aikaterini Kolokathi, Mowafa S. Househ
PublisherIOS Press
Pages205-208
Number of pages4
ISBN (Electronic)9781614996644
ISBN (Print)9781614996637
DOIs
Publication statusPublished - 2016
Externally publishedYes
Event14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016 - Athens, Greece
Duration: 1 Jul 20163 Jul 2016

Publication series

NameStudies in Health Technology and Informatics
Volume226
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Other

Other14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016
CountryGreece
CityAthens
Period1/07/163/07/16

Keywords

  • Healthcare
  • Hospitals
  • Quality Improvement
  • Report Turnaround Time

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  • Cite this

    Khan, M., Khalid, P., Al-Said, Y., Cupler, E., Almorsy, L., & Khalifa, M. (2016). Improving reports turnaround time: An essential healthcare quality dimension. In J. Mantas, A. Hasman, P. Gallos, A. Kolokathi, & M. S. Househ (Eds.), Unifying the applications and foundations of biomedical and health informatics (pp. 205-208). (Studies in Health Technology and Informatics; Vol. 226). IOS Press. https://doi.org/10.3233/978-1-61499-664-4-205