Improving the effectiveness of the employee performance management process: A managerial values approach

Alain Neher*, Jane Maley

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


Purpose The purpose of this paper is to explore the role of managerial values in improving the effectiveness of employee performance management (EPM).

Design/methodology/approach The research has been conducted as a conceptual study, in which EPM criteria are compared to managerial values and the related maturity model. A thorough review of the EPM and values literature identified relevant and significant works.

Findings Despite copious extant literature on EPM, the process is riddled with persistent problems, particularly concerning the manager's enthusiasm to adequately implement EPM and its subsequent effectiveness. A managerial grounded values framework is, therefore, proposed. Using a circular approach that is assisted by a values maturity model, it serves as a charter that guides the supervisor's actions, goals, choices, decisions and attitudes; principles that are very much at the heart of an effective EPM process. Curiously, managerial values and EPM have not generally been connected.

Practical implications This values-based circular framework contributes to the effectiveness of the EPM process and thus to a positive EPM experience that motivates, enhances engagement and guides personal development. When enacted individual values and EPM are linked, they are argued to lead to sustained superior financial performance.

Originality/value This study makes an important and novel contribution to the performance literature by using a values-based maturity model to improve the effectiveness of the EPM process.

Original languageEnglish
Pages (from-to)1129-1152
Number of pages24
JournalInternational Journal of Productivity and Performance Management
Issue number6
Publication statusPublished - 29 Jun 2020


  • Maturity model
  • Engagement
  • Effectiveness
  • Employee performance management
  • Managerial values


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