Improving timeliness of diagnostic healthcare services

effective strategies and recommendations

Mustafa Khan, Parwaiz Khalid, Lamia Almorsy, Mohamed Khalifa*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

Timeliness and accessibility of healthcare services reflect system's capacity to provide care quickly after a need is recognized. King Faisal Specialist Hospital and Research Center in Jeddah, Saudi Arabia worked on improving timeliness of diagnostic electromyography and nerve conduction study for carpel tunnel syndrome and peripheral neuropathy patients to avoid significant treatment delay and potential complications. We identified causes of delayed appointments and implemented strategies to reduce it from 12 to 2 weeks. FOCUS PDCA approach as well as Pareto analysis were used to identify and target core issues then suggest effective strategies including improving staff productivity, enhancing teamwork coordination and motivating healthcare team stakeholders. The results show that 93% of appointments were made available in less than 2 weeks, compared to only 8% pre-improvement, no show rate reduced to 2% compared to 13% and total procedure volume was increased to 99 compared to 52 per month.

Original languageEnglish
Title of host publicationUnifying the applications and foundations of biomedical and health informatics
EditorsJohn Mantas, Arie Hasman, Parisis Gallos, Aikaterini Kolokathi, Mowafa S. Househ
PublisherIOS Press
Pages183-186
Number of pages4
ISBN (Electronic)9781614996644
ISBN (Print)9781614996637
DOIs
Publication statusPublished - 2016
Externally publishedYes
Event14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016 - Athens, Greece
Duration: 1 Jul 20163 Jul 2016

Publication series

NameStudies in Health Technology and Informatics
Volume226
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Other

Other14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016
CountryGreece
CityAthens
Period1/07/163/07/16

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Keywords

  • Accessibility
  • Healthcare
  • Performance Improvement
  • Timeliness

Cite this

Khan, M., Khalid, P., Almorsy, L., & Khalifa, M. (2016). Improving timeliness of diagnostic healthcare services: effective strategies and recommendations. In J. Mantas, A. Hasman, P. Gallos, A. Kolokathi, & M. S. Househ (Eds.), Unifying the applications and foundations of biomedical and health informatics (pp. 183-186). (Studies in Health Technology and Informatics; Vol. 226). IOS Press. https://doi.org/10.3233/978-1-61499-664-4-183