TY - JOUR
T1 - Improving vasectomy services in Kenya
T2 - lessons from a mystery client study
AU - Wilkinson, David
AU - Wegner, Mary Nell
AU - Mwangi, Ngunjiri
AU - Lynam, Pamela
PY - 1996
Y1 - 1996
N2 - Much has been done to improve quality of care for women seeking family planning services,1 but less is known about quality of care for men in those services. With this in mind, researchers in Kenya designed a 'mystery client' study, in which men posed as potential vasectomy clients at clinics in different parts of the country. There was wide variation in how men were treated. Positive experiences included a courteous reception, full information on vasectomy, and private, sympathetic counselling that included discussion of other contraceptive methods. Negative experiences included ridicule, inadequate information, discomfort in describing the male body and bias against vasectomy. Real-life stories by men were found to have a positive effect on service providers and male clients; many improvements in the quality of service delivery for men are recommended.
AB - Much has been done to improve quality of care for women seeking family planning services,1 but less is known about quality of care for men in those services. With this in mind, researchers in Kenya designed a 'mystery client' study, in which men posed as potential vasectomy clients at clinics in different parts of the country. There was wide variation in how men were treated. Positive experiences included a courteous reception, full information on vasectomy, and private, sympathetic counselling that included discussion of other contraceptive methods. Negative experiences included ridicule, inadequate information, discomfort in describing the male body and bias against vasectomy. Real-life stories by men were found to have a positive effect on service providers and male clients; many improvements in the quality of service delivery for men are recommended.
U2 - 10.1016/S0968-8080(96)90013-0
DO - 10.1016/S0968-8080(96)90013-0
M3 - Article
VL - 4
SP - 115
EP - 121
JO - Sexual and Reproductive Health Matters
JF - Sexual and Reproductive Health Matters
SN - 2641-0397
IS - 7
ER -