Improving vasectomy services in Kenya

lessons from a mystery client study

David Wilkinson, Mary Nell Wegner, Ngunjiri Mwangi, Pamela Lynam

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

Much has been done to improve quality of care for women seeking family planning services,1 but less is known about quality of care for men in those services. With this in mind, researchers in Kenya designed a 'mystery client' study, in which men posed as potential vasectomy clients at clinics in different parts of the country. There was wide variation in how men were treated. Positive experiences included a courteous reception, full information on vasectomy, and private, sympathetic counselling that included discussion of other contraceptive methods. Negative experiences included ridicule, inadequate information, discomfort in describing the male body and bias against vasectomy. Real-life stories by men were found to have a positive effect on service providers and male clients; many improvements in the quality of service delivery for men are recommended.
Original languageEnglish
Pages (from-to)115-121
Number of pages7
JournalReproductive Health Matters
Volume4
Issue number7
DOIs
Publication statusPublished - 1996
Externally publishedYes

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