@inproceedings{f6aba314ab2e498494cf1f5f1d0d8127,
title = "Inertia in Financial Services: Antecedents and Consequences",
author = "Lesley White",
year = "2003",
language = "English",
pages = "1--5",
editor = "D Laperet",
booktitle = "AMA Servsig Services Research Conference. Popping Corks on New Service Paradigms Proceedings",
publisher = "American Marketing Association",
address = "United States",
note = "American Marketing Association Servsig Services Research Conference ; Conference date: 12-06-2003 Through 14-06-2003",
}