Influence of IT service management on innovation management: First insights from exploratory studies

M. Kießling; M. Marrone; L. M. Kolbe

doi:10.1007/978-3-7908-2404-9_16

Influence of IT service management on innovation management: First insights from exploratory studies

M. Kießling, M. Marrone, L. M. Kolbe

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

9 Citations (Scopus)

Abstract

The paper explores the relation between innovations and standards in companies that have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried on the impact of IT Service Management frameworks on innovation. The resultant research shows that a great majority of companies that adopted an IT Service Management framework first and later implemented the Innovation Management process. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement.

Original language	English
Title of host publication	Management of the Interconnected World - ItAIS: The Italian Association for Information Systems
Editors	Alessandro D'Atri, Marco De Marco, Alessio Maria Braccini, Francesca Cabiddu
Place of Publication	Heidelberg
Publisher	Physica-Verlag
Pages	129-136
Number of pages	8
ISBN (Print)	9783790824032
DOIs	https://doi.org/10.1007/978-3-7908-2404-9_16
Publication status	Published - 2010
Externally published	Yes
Event	6th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2009 - Olbia, Italy Duration: 2 Oct 2009 → 3 Oct 2009

Other

Other	6th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2009
Country/Territory	Italy
City	Olbia
Period	2/10/09 → 3/10/09

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10.1007/978-3-7908-2404-9_16

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Kießling, M., Marrone, M., & Kolbe, L. M. (2010). Influence of IT service management on innovation management: First insights from exploratory studies. In A. D'Atri, M. De Marco, A. M. Braccini, & F. Cabiddu (Eds.), Management of the Interconnected World - ItAIS: The Italian Association for Information Systems (pp. 129-136). Physica-Verlag. https://doi.org/10.1007/978-3-7908-2404-9_16

Kießling, M. ; Marrone, M. ; Kolbe, L. M. / Influence of IT service management on innovation management : First insights from exploratory studies. Management of the Interconnected World - ItAIS: The Italian Association for Information Systems. editor / Alessandro D'Atri ; Marco De Marco ; Alessio Maria Braccini ; Francesca Cabiddu. Heidelberg : Physica-Verlag, 2010. pp. 129-136

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abstract = "The paper explores the relation between innovations and standards in companies that have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried on the impact of IT Service Management frameworks on innovation. The resultant research shows that a great majority of companies that adopted an IT Service Management framework first and later implemented the Innovation Management process. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement.",

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Kießling, M, Marrone, M & Kolbe, LM 2010, Influence of IT service management on innovation management: First insights from exploratory studies. in A D'Atri, M De Marco, AM Braccini & F Cabiddu (eds), Management of the Interconnected World - ItAIS: The Italian Association for Information Systems. Physica-Verlag, Heidelberg, pp. 129-136, 6th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2009, Olbia, Italy, 2/10/09. https://doi.org/10.1007/978-3-7908-2404-9_16

Influence of IT service management on innovation management: First insights from exploratory studies. / Kießling, M.; Marrone, M.; Kolbe, L. M.
Management of the Interconnected World - ItAIS: The Italian Association for Information Systems. ed. / Alessandro D'Atri; Marco De Marco; Alessio Maria Braccini; Francesca Cabiddu. Heidelberg: Physica-Verlag, 2010. p. 129-136.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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Influence of IT service management on innovation management: First insights from exploratory studies

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