Influence of IT service management on innovation management

First insights from exploratory studies

M. Kießling, M. Marrone, L. M. Kolbe

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

5 Citations (Scopus)

Abstract

The paper explores the relation between innovations and standards in companies that have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried on the impact of IT Service Management frameworks on innovation. The resultant research shows that a great majority of companies that adopted an IT Service Management framework first and later implemented the Innovation Management process. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement.

Original languageEnglish
Title of host publicationManagement of the Interconnected World - ItAIS: The Italian Association for Information Systems
EditorsAlessandro D'Atri, Marco De Marco, Alessio Maria Braccini, Francesca Cabiddu
Place of PublicationHeidelberg
PublisherPhysica-Verlag
Pages129-136
Number of pages8
ISBN (Print)9783790824032
DOIs
Publication statusPublished - 2010
Externally publishedYes
Event6th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2009 - Olbia, Italy
Duration: 2 Oct 20093 Oct 2009

Other

Other6th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2009
CountryItaly
CityOlbia
Period2/10/093/10/09

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Kießling, M., Marrone, M., & Kolbe, L. M. (2010). Influence of IT service management on innovation management: First insights from exploratory studies. In A. D'Atri, M. De Marco, A. M. Braccini, & F. Cabiddu (Eds.), Management of the Interconnected World - ItAIS: The Italian Association for Information Systems (pp. 129-136). Heidelberg: Physica-Verlag. https://doi.org/10.1007/978-3-7908-2404-9_16