Influences on the implementation of TQM in health care organizations

professional bureaucracies, ownership and complexity.

T. Badrick*, A. Preston

*Corresponding author for this work

Research output: Contribution to journalArticle

16 Citations (Scopus)


TQM is introduced into many organisations in an attempt to improve productivity and quality. There are a number of organisational variables that have been recognised as influencing the success of TQM implementation including leadership, teamwork, and suppliers. This paper presents findings of a study of the implementation of TQM in Australian health care organisations. Structural factors were observed to affect the progress of TQM. Professional bureaucracies were less successful than machine bureaucracies. Private organisations were more successful than their public counterparts.

Original languageEnglish
Pages (from-to)166-175
Number of pages10
JournalAustralian health review : a publication of the Australian Hospital Association
Issue number1
Publication statusPublished - 2001
Externally publishedYes

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