Innovation through process automation: factors for success

This paper seeks to identify critical success factors and inhibitors in process improvement initiative such as process automation and application integration. Business processes are considered vital organizational assets and key differentiator in a global competitive environment. A number of business process methodologies were considered to understand the efficacy of process improvement to realise desired benefits. A combined research methodology is used to deep dive into these factors. A pragmatic analysis of the phenomenology of end-to-end study abroad application process of an Australian University after enabling automation and application integration is presented. In addition, a supplement analysis of case studies on how different process improvement frameworks influence or inhibits success of the delivery of process improvement initiatives. Factors in BPM capability framework were mapped to identify these critical success factors and inhibitors. The outcome of this research will introduce a model to support organisations in continuous improvement initiatives.