Intelligent Management of Call Centre Knowledge

Debbie Richards, Megan Vazey

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

Original languageEnglish
Title of host publicationManaging Modern Organizations With Information Technology
EditorsMehdi Khosrow-Pour
Place of PublicationPennsylvania, USA
PublisherIDEA GROUP PUBLISHING
Pages877-879
Number of pages3
ISBN (Print)1591408229
Publication statusPublished - 2005
EventInternational Conference on Information Resources Management - San Diego, CA
Duration: 15 May 200518 May 2005

Conference

ConferenceInternational Conference on Information Resources Management
CitySan Diego, CA
Period15/05/0518/05/05

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