Interaction differences in web search and browse logs

Paul Thomas*, Alex O'Neill, Cecile Paris

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

5 Citations (Scopus)

Abstract

We use logfiles from two web servers (public and internal), two corresponding search engines, and two user populations (public and staff) to examine differences in behaviour across users and sites. We observe similar overall characteristics to other browsing and searching logs, but differences in behaviour between staff and the public and between external and internal sites. Staff familiarity with organisational language and structure does not translate to more effective search or navigation, although staff do expend considerable effort looking for information and often look in the wrong place. This would not be apparent from logs covering only search or only browsing behaviour.

Original languageEnglish
Title of host publicationADCS 2010 - Proceedings of the Fifteenth Australasian Document Computing Symposium
Pages52-59
Number of pages8
Publication statusPublished - 2010
Event15th Australasian Document Computing Symposium, ADCS 2010 - Melbourne, VIC, Australia
Duration: 10 Dec 200810 Dec 2008

Other

Other15th Australasian Document Computing Symposium, ADCS 2010
CountryAustralia
CityMelbourne, VIC
Period10/12/0810/12/08

Keywords

  • Information retrieval
  • Log analysis
  • User behaviour

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