Interpreting overlaps in business process mapping via organisational soft knowledge flows

Alis Keshishi*, Peter Busch

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

1 Citation (Scopus)

Abstract

Knowledge Management (KM) as the term implies, is broadly about improving knowledge use within an organisation. At a lower level, Business Process Management (BPM) is the set of management activities related to business processes that can ideally be arranged in a life cycle. Social Network Analysis (SNA) is a technique enabling the researcher to better understand interactions between people. Relatively little research has been conducted with regard to the crossover of social networks and workflows, with the aim of examining workflows as management views them, as opposed to the actual social interactions of staff. Improvements in the overlay of management interpretations of work and real social networks could potentially lead to improvements in business process efficacy. In this study SNA diagrams are examined in order to implement executable models and potentially enable automated analysis of workflows. A means of converting SNA data to Business Process workflows is presented and an example provided.

Original languageEnglish
Title of host publicationKnowledge Management and Acquisition for Smart Systems and Services
Subtitle of host publication13th Pacific Rim Knowledge Acquisition Workshop, PKAW 2014 Gold Cost, Qld, Australia, December 1-2, 2014 Proceedings
EditorsYang Sok Kim, Byeong Ho Kang, Deborah Richards
Place of PublicationSwitzerland
PublisherSpringer, Springer Nature
Pages209-222
Number of pages14
ISBN (Electronic)9783319133324
ISBN (Print)9783319133317
Publication statusPublished - 2014
Event13th Pacific Rim Knowledge Acquisition Workshop, PKAW 2014 - Gold Coast, Australia
Duration: 1 Dec 20142 Dec 2014

Publication series

NameLecture Notes in Artificial Intelligence
PublisherSpringer International Publishing
Volume8863
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference13th Pacific Rim Knowledge Acquisition Workshop, PKAW 2014
CountryAustralia
CityGold Coast
Period1/12/142/12/14

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  • Cite this

    Keshishi, A., & Busch, P. (2014). Interpreting overlaps in business process mapping via organisational soft knowledge flows. In Y. S. Kim, B. H. Kang, & D. Richards (Eds.), Knowledge Management and Acquisition for Smart Systems and Services: 13th Pacific Rim Knowledge Acquisition Workshop, PKAW 2014 Gold Cost, Qld, Australia, December 1-2, 2014 Proceedings (pp. 209-222). (Lecture Notes in Artificial Intelligence; Vol. 8863). Switzerland: Springer, Springer Nature.