Intimately intelligent virtual agents: Knowing the human beyond sensory input

Deborah Richards*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

3 Citations (Scopus)

Abstract

Despite being in the era of Big Data, where our devices seem to anticipate and feed our every desire, intelligent virtual agents appear to lack intimate and important knowledge of their user. Current cognitive agent architectures usually include situation awareness that allows agents to sense their environment, including their human partner, and provide congruent empathic behaviours. Depending on the framework, agents may exhibit their own personality, culture, memories, goals and reasoning styles. However, tailored adaptive behaviours based on multidimensional and deep understanding of the human essential for enduring beneficial relationships in certain contexts are lacking. In this paper, examples are provided of what an agent may need to know about the human in the application domains of education, health and cybersecurity and the challenges around agent adaptation and acquisition of relevant data and knowledge.

Original languageEnglish
Title of host publicationISIAA 2017
Subtitle of host publicationProceedings of the 1st ACM SIGCHI International Workshop on Investigating Social Interactions with Artificial Agents
PublisherAssociation for Computing Machinery, Inc
Pages39-40
Number of pages2
ISBN (Electronic)9781450355582
DOIs
Publication statusPublished - 2017
Event1st ACM SIGCHI International Workshop on Investigating Social Interactions with Artificial Agents, ISIAA 2017 - Glasgow, United Kingdom
Duration: 13 Nov 201713 Nov 2017

Conference

Conference1st ACM SIGCHI International Workshop on Investigating Social Interactions with Artificial Agents, ISIAA 2017
CountryUnited Kingdom
CityGlasgow
Period13/11/1713/11/17

Keywords

  • Intelligent virtual agents
  • User modelling

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