Introducing soft systems methodology plus (SSM+): why we need it and what it can contribute.

Jeffrey Braithwaite*, Don Hindle, Rick Iedema, Johanna I. Westbrook

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)


There are many complicated and seemingly intractable problems in the health care sector. Past ways to address them have involved political responses, economic restructuring, biomedical and scientific studies, and managerialist or business-oriented tools. Few methods have enabled us to develop a systematic response to problems. Our version of soft systems methodology, SSM+, seems to improve problem solving processes by providing an iterative, staged framework that emphasises collaborative learning and systems redesign involving both technical and cultural fixes.

Original languageEnglish
Pages (from-to)191-198
Number of pages8
JournalAustralian Health Review: a publication of the Australian Hospital Association
Issue number2
Publication statusPublished - 2002
Externally publishedYes


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