Introduction to the special issue — Social computing and service innovation: A framework for research

Babak Abedin, Hamed Qahri-Saremi

Research output: Contribution to journalArticle

10 Citations (Scopus)


Recently, we more and more observe service innovations emerging from social interactions among a network of actors inside and outside of organizations. Social computing technologies are the main facilitators of social interactions, hence increasingly play a vital role in the service innovation. Yet, research on the role of social computing in service innovation lacks clear theoretical and empirical basis. This special issue was designed to stimulate research on the intersection of social computing and service innovation. In this paper, we outline a broad research framework in this regard, including the papers in this special issue and areas for future research.
Original languageEnglish
Pages (from-to)1-8
Number of pages8
JournalJournal of Organizational Computing and Electronic Commerce
Issue number1
Publication statusPublished - 2018
Externally publishedYes


  • Social computing
  • service innovation
  • organizational innovation
  • research agenda
  • special issue
  • Social computing, service innovation

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