ISO 9000: is the real estate sector any different?

Francis A. Buttle, Michael Ross Jayne

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)


This paper utilises the findings from the largest-ever national, omni-sectoral survey into the impacts of ISO 9000 on UK business and specifically examines the real estate sector, contrasting the findings with those found for the larger universe. Analysis across all sectors shows that while companies’ expectations of ISO 9000 are not met in full, they are generally satisfied with the contribution made to their organisation. While the real estate sector differs in points of detail from the larger universe, statistical analysis indicates that there are no significant differences.

Original languageEnglish
Pages (from-to)125-138
Number of pages14
JournalProperty Management
Issue number2
Publication statusPublished - 1 Jun 1999
Externally publishedYes


  • ISO 9000
  • Real estate
  • Surveys


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