IT service continuity assessment

Ernest Jordan

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution


IT service continuity is an area of IT-related risk that is assuming higher profile with the current concerns with corporate governance and IT governance. We present a model for IT service continuity that is compatible with IT governance thinking. The IT service continuity model uses performance measures in assessing the context, planning and outcomes of continuity management. The results of a survey of continuity preparedness in Australian government bodies are then described and used to test the model. Improvements to research instruments are suggested.
Original languageEnglish
Title of host publicationProceedings of CISTM 2005
EditorsMahadeo Jaiswal, Gurprett Dhillon
Place of PublicationNew Delhi, India
PublisherManagement Development Institute
Number of pages10
ISBN (Print)097295628X
Publication statusPublished - 2005
EventConference of Information Science, Technology and Management - New Delhi, India
Duration: 24 Jul 200526 Jul 2005


ConferenceConference of Information Science, Technology and Management
CityNew Delhi, India


  • business continuity
  • IT continuity
  • IT governance

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