Joint effect of organizational identity and trust on ERP implementation success

A longitudinal case study

Fosso Wamba Samuel, Andrew Edwards

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

1 Citation (Scopus)


As Enterprise Systems (ES) have become almost ubiquitous in large organizations, multi-business organizations are increasingly moving towards developing shared IT infrastructures that support multiple business units. The operational and competitive gains are compelling enough for many organizations to invest in developing shared infrastructures. However, the managerial challenges involved in implementing a shared infrastructure can be quite complex, in particular, challenges arising from trust and identity issues. This study reports a longitudinal case study of the three emergency services organizations that were forced to implement a shared IT infrastructure. Key lessons that extend existing theory are discussed.

Original languageEnglish
Title of host publicationAMCIS 2014 proceedings
Subtitle of host publication20th Americas Conference on Information Systems
Place of PublicationSavannah, GA
PublisherAssociation for Information Systems
Number of pages11
ISBN (Print)9780692253205
Publication statusPublished - 2014
Externally publishedYes
Event20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, GA, United States
Duration: 7 Aug 20149 Aug 2014


Conference20th Americas Conference on Information Systems, AMCIS 2014
CountryUnited States
CitySavannah, GA


  • Emergency services
  • ERP
  • Governance
  • Implementation project
  • Inter-firm trust
  • Organizational identity
  • Success

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