Abstract
As Enterprise Systems (ES) have become almost ubiquitous in large organizations, multi-business organizations are increasingly moving towards developing shared IT infrastructures that support multiple business units. The operational and competitive gains are compelling enough for many organizations to invest in developing shared infrastructures. However, the managerial challenges involved in implementing a shared infrastructure can be quite complex, in particular, challenges arising from trust and identity issues. This study reports a longitudinal case study of the three emergency services organizations that were forced to implement a shared IT infrastructure. Key lessons that extend existing theory are discussed.
| Original language | English |
|---|---|
| Title of host publication | AMCIS 2014 proceedings |
| Subtitle of host publication | 20th Americas Conference on Information Systems |
| Place of Publication | Savannah, GA |
| Publisher | Association for Information Systems |
| Number of pages | 11 |
| ISBN (Print) | 9780692253205 |
| Publication status | Published - 2014 |
| Externally published | Yes |
| Event | 20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, GA, United States Duration: 7 Aug 2014 → 9 Aug 2014 |
Conference
| Conference | 20th Americas Conference on Information Systems, AMCIS 2014 |
|---|---|
| Country/Territory | United States |
| City | Savannah, GA |
| Period | 7/08/14 → 9/08/14 |
Keywords
- Emergency services
- ERP
- Governance
- Implementation project
- Inter-firm trust
- Organizational identity
- Success