Communication between patients and hospital staff is a vital part of patient satisfaction and can contribute to better healthcare outcomes. Especially in emergency departments, where the workload is high, it is difficult to always address the communication needs of patients. In a qualitative study, we interviewed 32 patients in emergency departments in Australia. We found that, in the context of the emergency department, the characteristics of the source assumes an essential role in the appraisal of information. Especially if patients show low health literacy hospital staff needs to engage with them. It is important that patients feel informed as this increases patient satisfaction, even though they may not fully understand the delivered information.
|Title of host publication||MEDINFO 2021|
|Subtitle of host publication||One world, one health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics|
|Editors||Paula Otero, Philip Scott, Susan Z. Martin, Elaine Huesing|
|Place of Publication||Amsterdam|
|Number of pages||5|
|Publication status||Published - 6 Jun 2022|
|Event||18th World Congress on Medical and Health Informatics: One World, One Health - Global Partnership for Digital Innovation, MEDINFO 2021 - Virtual, Online|
Duration: 2 Oct 2021 → 4 Oct 2021
|Name||Studies in Health Technology and Informatics|
|Conference||18th World Congress on Medical and Health Informatics: One World, One Health - Global Partnership for Digital Innovation, MEDINFO 2021|
|Period||2/10/21 → 4/10/21|
Bibliographical noteCopyright International Medical Informatics Association (IMIA) and IOS Press 2022. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.
- Emergency Department