Abstract
Chris Wheeler is Deputy NSW Ombudsman, and Adam Johnston, solicitor, is a former complaints officer in the NSW Ombudsman's Office and a member of the Government Solicitors Committee of the Law Society. (2009 introduction)
The protection for apologies in the Civil Liability Act 2002 recognises the importance that many people place on receiving an appropriate apology that includes an admission of responsibility. A number of researchers have shown that the underlying objectives of many people who have been the victims of alleged negligence or other harm - what many people seek more than
anything else - is an apology that includes an acknowledgement of the mistake made from the person responsible or a person who can clearly be seen to represent an organisation that is at fault.
The protection for apologies in the Civil Liability Act 2002 recognises the importance that many people place on receiving an appropriate apology that includes an admission of responsibility. A number of researchers have shown that the underlying objectives of many people who have been the victims of alleged negligence or other harm - what many people seek more than
anything else - is an apology that includes an acknowledgement of the mistake made from the person responsible or a person who can clearly be seen to represent an organisation that is at fault.
| Original language | English |
|---|---|
| Pages (from-to) | 74-79 |
| Number of pages | 5 |
| Journal | LSJ : Law Society of NSW journal |
| Volume | 47 |
| Issue number | 10 |
| Publication status | Published - Nov 2009 |
| Externally published | Yes |