Less is sometimes more - the impact of in-vehicle information systems on perceived range stress

Recent research has emphasized a new dimension of driver stress, the concern of getting stranded with an electric vehicle due to a depleted battery, referred to as range stress. One promising solution is seen in the appropriate provision of relevant information through in-vehicle information systems. We aim to investigate how individuals perceive the interaction of these systems with a particular focus on range stress. Thus, we employed an experimental research design in real traffic situations consisting of 70 participants. We put participants in a critical range situation and showed that the provision of volatile and too much range-related information leads to increased range stress perception, and hence, negatively affects the willingness to use electric vehicles. This research contributes to the existing body of knowledge, as it points to the importance of accounting for potential dysfunctional consequences of increased use of information systems.