Managing individual workplace grievances and disciplinary procedures

This paper examines ways of effectively managing individual workplace grievances and disciplinary procedures. There are three principle areas that will be the focus of this page: • dealing with conflict between co-workers; • managing workplace complaints and investigation procedures; and • implementing appropriate disciplinary procedures. These issues on the whole tend to be aired in the course of unfair dismissal proceedings, when the substantive and procedural fairness of a dismissal is considered. However, good HR practices should ensure that the issues are well managed from the outset through established procedures, long before the issue of unfair dismissal arises.