This paper extends the research on customer integration and organizational performance by presenting a framework for sustainable performance in the presence of market turbulence, applying it to operations management, and tying customer integration research to the 3PL environment. SEM was used to test relationships between 3PL operations and these variables.
|Title of host publication||24th Annual POMS Conference|
|Subtitle of host publication||integrating practice in POM research and teaching|
|Editors||Tobias Schoenherr, Sahil Seshadri|
|Place of Publication||Chicago, IL|
|Publisher||Production and Operations Management Society (POMS)|
|Number of pages||9|
|Publication status||Published - 2013|
|Event||Conference of the Production and Operations Management Society (24th : 2013) - Denver, Colorado|
Duration: 3 May 2013 → 6 May 2013
|Conference||Conference of the Production and Operations Management Society (24th : 2013)|
|Period||3/05/13 → 6/05/13|
- Market Turbulence
- Customer Integration
- Organizational Performance
Hemstrom, C., & Harrison, N. J. (2013). Managing market turbulence: organizational performance effects of customer integration in 3PLs. In T. Schoenherr, & S. Seshadri (Eds.), 24th Annual POMS Conference: integrating practice in POM research and teaching (pp. 1-9). Chicago, IL: Production and Operations Management Society (POMS).