Managing market turbulence

organizational performance effects of customer integration in 3PLs

Chris Hemstrom, Norma J. Harrison

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

This paper extends the research on customer integration and organizational performance by presenting a framework for sustainable performance in the presence of market turbulence, applying it to operations management, and tying customer integration research to the 3PL environment. SEM was used to test relationships between 3PL operations and these variables.
Original languageEnglish
Title of host publication24th Annual POMS Conference
Subtitle of host publicationintegrating practice in POM research and teaching
EditorsTobias Schoenherr, Sahil Seshadri
Place of PublicationChicago, IL
PublisherProduction and Operations Management Society (POMS)
Pages1-9
Number of pages9
ISBN (Print)9780615784892
Publication statusPublished - 2013
EventConference of the Production and Operations Management Society (24th : 2013) - Denver, Colorado
Duration: 3 May 20136 May 2013

Conference

ConferenceConference of the Production and Operations Management Society (24th : 2013)
CityDenver, Colorado
Period3/05/136/05/13

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Keywords

  • Market Turbulence
  • Customer Integration
  • Organizational Performance

Cite this

Hemstrom, C., & Harrison, N. J. (2013). Managing market turbulence: organizational performance effects of customer integration in 3PLs. In T. Schoenherr, & S. Seshadri (Eds.), 24th Annual POMS Conference: integrating practice in POM research and teaching (pp. 1-9). Chicago, IL: Production and Operations Management Society (POMS).