Marketisation and human service providers: an industry study

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Abstract

There has been a significant marketization of human services in many nations over the last 30 years, driven by government acceptance of orthodox economic theory. However, there is substantial inherent market failure in these types of ‘products’, which has major implications for the structure and operation of markets. This chapter discusses the methodology used for a case study of the impact of marketization on service providers in one human services industry in one location, namely home care for older people in one Australian state. A major theme of the chapter is how the distinctive features of human services influence methodology. At one level, a number of conceptual questions had to be addressed, including the value of approaches used in conventional industry studies, how to obtain meaningful measures of concepts such as efficiency when applied to human services, and how to identify the motivation of human services providers and the incentives they face. The chapter also outlines the methods and data used, which included quantitative data at an industry and provider level; document analysis; qualitative data based on 45 interviews with providers, funding agencies, and other industry bodies; and participant observation via the researcher as a board member of one provider.
LanguageEnglish
Title of host publicationHandbook of research methods and applications in heterodox economics
EditorsFrederic S. Lee, Bruce Cronin
Place of PublicationCheltenham, UK ; Northampton, MA, USA
PublisherEdward Elgar Publishing
Pages364-387
Number of pages24
ISBN (Electronic)9781782548461
ISBN (Print)9781782548454, 9781788118965
DOIs
Publication statusPublished - 2016
Externally publishedYes

Fingerprint

Industry studies
Service provider
Human services
Marketization
Methodology
Industry
Home care
Government
Older people
Market failure
Service industries
Economic theory
Funding
Incentives
Acceptance
Qualitative data
Participant observation

Cite this

Davidson, B. (2016). Marketisation and human service providers: an industry study. In F. S. Lee, & B. Cronin (Eds.), Handbook of research methods and applications in heterodox economics (pp. 364-387). Cheltenham, UK ; Northampton, MA, USA: Edward Elgar Publishing. https://doi.org/10.4337/9781782548461.00027
Davidson, Bob. / Marketisation and human service providers : an industry study. Handbook of research methods and applications in heterodox economics. editor / Frederic S. Lee ; Bruce Cronin. Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, 2016. pp. 364-387
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Davidson, B 2016, Marketisation and human service providers: an industry study. in FS Lee & B Cronin (eds), Handbook of research methods and applications in heterodox economics. Edward Elgar Publishing, Cheltenham, UK ; Northampton, MA, USA, pp. 364-387. https://doi.org/10.4337/9781782548461.00027

Marketisation and human service providers : an industry study. / Davidson, Bob.

Handbook of research methods and applications in heterodox economics. ed. / Frederic S. Lee; Bruce Cronin. Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, 2016. p. 364-387.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

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Davidson B. Marketisation and human service providers: an industry study. In Lee FS, Cronin B, editors, Handbook of research methods and applications in heterodox economics. Cheltenham, UK ; Northampton, MA, USA: Edward Elgar Publishing. 2016. p. 364-387 https://doi.org/10.4337/9781782548461.00027