Measuring clinical workflow to improve quality and safety

Michela Tanzini, Johanna I. Westbrook, Stefano Guidi, Neroli Sunderland, Mirela Prgomet

Research output: Chapter in Book/Report/Conference proceedingTextbook contribution

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This chapter aims to illustrate the methodologies of time and motion research, the observation of clinical care activities in the field and its limits, strengths and opportunities. We discuss how such studies can be used to address questions related to the quality of care and to examine the relationships between clinical workflow and safety. Further, the chapter provides specific examples of the application of time and motion studies, the practical challenges and results obtained.
Original languageEnglish
Title of host publicationTextbook of patient safety and clinical risk management
EditorsLiam Donaldson, Walter Ricciardi, Susan Sheridan, Riccardo Tartaglia
Place of PublicationSwitzerland
PublisherSpringer, Springer Nature
Number of pages10
ISBN (Electronic)9783030594039
ISBN (Print)9783030894022
Publication statusPublished - 2021

Bibliographical note

Copyright the Editor(s) (if applicable) and the Author(s) 2021. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.


  • Interruptions
  • Multitasking
  • Observational studies
  • Time and motion studies
  • Clinical work


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